Privacy Policy
Information We Collect
Velurem ("we", "us") respects your privacy. This policy explains what information we collect when you visit velurem.com or place an order, and how we use it. When you make a purchase, create an account, subscribe to our emails or contact us, we collect the information you provide, such as your name, email address, shipping and billing address, phone number and order details. Payments are handled by secure third-party payment processors, and we do not store your full card details. When you browse our site, we also automatically collect limited technical information, such as your IP address, browser and device type, and the pages you visit, through cookies and similar technologies (see our Cookie Policy).
How We Use and Share Your Information
We use your information to process and deliver your orders, send order confirmations and shipping updates, respond to your questions, prevent fraud, improve our website and comply with legal obligations. If you subscribe to our emails, we'll also send you news and offers, and you can unsubscribe at any time using the link in any email. We share your information only as needed to run our store: with our fulfillment partners and shipping carriers to deliver your order, with payment processors to handle payments, and with service providers that host our website and help us with analytics and marketing. We may also disclose information when required by law. We do not sell your personal information.
Your Rights and Choices
Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, or to object to certain uses of it. To make a request, contact us through our Contact page and we'll respond within a reasonable time. We keep your information only as long as needed to fulfill orders, meet legal and accounting requirements and resolve disputes. We use reasonable safeguards to protect your information, but no method of transmission or storage online is completely secure. Our website is not intended for children under 13, and we do not knowingly collect their information. We may update this policy from time to time, and changes will be posted on this page. Last updated: September 2026.