Shipping Policy
Processing & Delivery Times
Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order ships, you'll receive a confirmation email with a tracking number. Estimated delivery times after shipping are 10–20 business days for the United States, Canada, Europe, Australia and New Zealand, and 20–40 business days for other regions. Delivery times are estimates and may vary due to customs clearance, carrier delays, holidays or weather.
Shipping Costs & Tracking
Any shipping charges are calculated and shown at checkout before you pay. Your items ship from our international fulfillment partners, and orders with multiple items may arrive in separate packages. Tracking updates can be limited while a package is in international transit. This is normal, and tracking usually updates again once the package reaches your country. Any import duties or taxes on your order are covered by us, so there are no extra charges to pay on delivery.
Delays & Lost Packages
If your order hasn't arrived within 45 days of shipping, please contact us through our Contact page and we'll investigate with the carrier and arrange a replacement or refund where eligible. Please double-check your shipping address at checkout. We can't be responsible for packages delayed or lost due to an incorrect or incomplete address, and any reshipping costs in these cases are the customer's responsibility. If tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office, then contact us.