Refund Policy
Returns
We accept returns within 7 days of delivery for unused items in their original condition and packaging. To start a return, contact us through our Contact page with your order number before sending anything back. Returns sent without prior authorization can't be accepted. Return shipping costs are the customer's responsibility, and items are returned to our international fulfillment center, so we recommend using a tracked shipping service. Once your return is received and inspected, we'll refund the item price to your original payment method. Original shipping charges are non-refundable.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or different from what you ordered, please contact us within 14 days of delivery with your order number and clear photos or a video of the item and its packaging. Once we review your request, we'll send a replacement or issue a full or partial refund, depending on the issue. Please don't send the item back unless we ask you to. Missing parts or accessories will be sent to you separately.
Order Cancellations
Orders can be cancelled for a full refund as long as they haven't been processed for shipping yet, so please contact us as soon as possible. Once an order has been processed or shipped, it can no longer be cancelled, but it may be eligible for a return under this policy. Refunds are issued to your original payment method and may take several business days to appear, depending on your bank.